return policy

Relax. You have 100 days to bring it back.
At the IKEA store, you can shop with assurance. If you are not entirely satisfied with your purchase, simply return the unused and unassembled item within 100 days in its original packaging together with your receipt. Items to be returned to Exchange & Returns counter at level 3, IKEA Tampines or at level 1, IKEA Alexandra.

However, we do not accept returns on the following products:

• Cut fabrics
• Cut blinds / curtains
• Unwrapped mattresses or bed textiles
• Products bought from our AS-IS (Bargain Corner)
• Items damaged after leaving the store, except for manufacturing faults
• Items made to your specific requirements such as kitchen

If you have bought a large furniture item home and encounter some difficulties with it, just call us at
6786 6868 for assistance.